IT and Telecom: End User as a Service: Help Desk, Tier 1-2, Workspace, Print, Output, Productivity Tools

PSC DE10 covers federal desktop as a service and end-user SaaS, with $799 million obligated in FY2025. It is the only code led by computer facilities management.

PSC DE10 · Family D: Automatic Data Processing and Telecommunication Services · Published

By Outrider Editorial Team

FY2025 obligations by the NAICS code on the award

28% of the $799.4M obligated under DE10 in FY2025 went to awards coded NAICS 541513.

  1. 511210 Software Publishersretired 2022, now 513210$85.7M

FY2025 federal contract obligations, USAspending.gov

PSC DE10 is end-user computing bought as a service. The manual covers Tier 1 and 2 service desk, deskside support, adds, moves and changes, workspace support, audio-video and VTC conferencing, and print services delivered under a service contract, and adds two things the labor code does not have: Desktop as a Service and Workspace as a Service delivered via public cloud or third-party providers, and client productivity software accessed as SaaS, naming email, communications, messaging, word processing, spreadsheets, presentations, desktop publishing, and graphics. Client compute equipment provisioned by service contract is included. FY2025 obligations were $799 million.

A code that leads nowhere else

Computer Facilities Management Services (541513) took $223 million, the only code in this reference set where Computer Facilities Management Services ranks first. That is the correct signature for outsourced desktop management. Computer Systems Design Services (541512) follows at $175 million, Other Computer Related Services (541519) at $123 million, software publishers 511210 at $86 million, and 541511 at $76 million.

PSC against NAICS, in a line

The PSC is what the agency was buying; the NAICS code is the industry the agency assigned to the work.

If you sell DaaS or managed workplace services, DE10 is a cleaner signal than DE01, and its perpetual-license counterpart is 7E20.

PSC DE10 FAQ

What does PSC DE10 cover?

End-user computing delivered as a service: service desk and deskside support, Desktop as a Service and Workspace as a Service, print services, VTC, and cloud-delivered productivity software including email, word processing, and presentations.

What NAICS codes win DE10 work?

Computer Facilities Management Services (541513) led FY2025 at $223 million, the only appearance of that NAICS code at the top of any PSC in this set, ahead of Computer Systems Design Services (541512) at $175 million.

Where does end-user productivity software get coded?

Delivered as a service it belongs to DE10, which is why DA10 explicitly excludes it. Delivered by perpetual license it belongs to 7E20.

Does DE10 include the laptops themselves?

When client compute equipment is provisioned through the service contract, yes. Buying laptops outright as products is 7E20 instead.

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