How to Request Assistance for Topics

Overview

When a standard topic search doesn't surface the right solutions, government agents can request direct assistance from Outrider's team of procurement specialists.

When to Request Assistance

Consider requesting assistance when:

• You need solutions within a tight deadline
• The technology requirement is highly specialized or classified-adjacent
• You want help structuring an RFI or sources-sought notice
• You need an independent market survey for justification purposes

Step 1: Open a Topic

Navigate to the relevant Topic in Explore Topics, or create a new one describing your need.

Step 2: Request Assistance

Click Request Assistance on the topic detail page. A form will appear asking for:

• Your timeline and urgency
• Specific deliverable you need (market survey, candidate list, RFI draft, etc.)
• Any incumbent or known vendors to exclude
• Points of contact on your team

Step 3: Receive a Response

An Outrider specialist will contact you within one business day to confirm scope and begin work. Deliverables are typically returned within 3–5 business days.

Step 4: Review and Act

The specialist's findings are delivered directly in the platform under your topic. All supporting data is attached for record-keeping.