By Outrider Editorial Team · Updated August 20, 2026
Official definition
This U.S. industry comprises establishments primarily engaged in operating call centers that initiate or receive communications via telephone, facsimile, email, or other communication modes for purposes such as: (1) promoting products or services, (2) taking orders, (3) soliciting contributions, and (4) providing information or assistance regarding products or services. Telemarketing bureaus and other contact centers provide these services on behalf of clients and do not own the products or provide the services that they are representing, or they serve other establishments of the same enterprise.
FY2025 obligations
$1.1B
Contract actions
70
IDVs
15
Top buying agencies
- Department of Health and Human Services$876.4M
- Department of Homeland Security$128.4M
- Department of the Treasury$109.9M
- Department of Defense$44.3M
- Department of Veterans Affairs$27.7M
FY2025 federal contract obligations, USAspending.gov
NAICS 561422 obligated $1.1 billion in FY2025 across 70 contract actions. Seventy. That is the fewest actions of any code in this reference set, at an average of $15.1 million each, and it is the direct result of how federal contact centers are bought: as very large, multi-year, single-award operations. HHS is $876 million of it, running beneficiary and marketplace call centers. DHS follows at $128 million, Treasury at $110 million for taxpayer service, DoD at $44 million, and VA at $28 million.
What belongs here
Operating call centers that initiate or receive contacts by telephone, fax, email, or other modes to promote products or services, take orders, solicit contributions, or provide information and assistance.
- Designing the campaign that drives the calls is 541613.
- Creating and placing the advertising is 541810.
- Professional and technical support that is not contact handling is 561499.
Competing in this code
15 IDVs and 70 actions means there is no task order market to enter incrementally. These are enterprise recompetes that come around every five to ten years, evaluated on surge capacity, quality monitoring, Section 508 and multilingual support, and security of beneficiary data. A firm without a contact center of federal scale does not win one of the seventy. The workable position is teaming: overflow capacity, a specific language capability, or quality assurance and workforce management as a subcontract scope, held long enough to be credible when the prime position recompetes.
Frequently Asked
NAICS 561422 questions, answered.
What is the SBA size standard for NAICS 561422?
SBA sets it at $25.5 million in average annual receipts, averaged over your last five completed fiscal years. Come in at or under that and you are small on every NAICS 561422 solicitation, including the set-asides.
Which agencies buy contact center services under NAICS 561422?
FY2025 obligations: HHS ($876 million), DHS ($128 million), Treasury ($110 million), DoD ($44 million), VA ($28 million). HHS at 83 percent runs the beneficiary and marketplace call centers, and Treasury's share is taxpayer service.
Why does NAICS 561422 have only 70 contract actions?
Because federal contact centers are bought as enterprise operations, not task orders. The code moved $1.1 billion across 70 actions in FY2025, an average of $15.1 million each, on multi-year single-award contracts that recompete on long cycles. There is no incremental way to enter the code.
How does a smaller firm participate in federal contact center work?
By teaming. Overflow capacity, a specific language capability, or workforce management and quality assurance are all viable subcontract scopes under an enterprise prime. Holding one of those positions across a performance period is what makes a firm credible when the prime contract eventually recompetes.
Register Under NAICS 561422
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